Jennifer Weiss D.O.

 

Office Information

Payments and Insurance

Payment is due in full for all services and products at the time of service, unless other arrangements are made in advance. We accept Visa, MasterCard, check, cash, or Traveler's checks. There is a $25 fee for returned checks.

We are not providers for any insurance plans. Therefore, we do not bill any insurance company. If you would like, you will be provided with a copy of your bill (super bill), which you may submit to your insurance company for reimbursement. We cannot provide you with any specific information about the amount of reimbursement your insurance may provide. If your insurance is a PPO you will most likely be reimbursed for some portion of your visit. If you have Medicare, Medi-cal, Kaiser or another HMO you will not receive any reimbursement. Some specialty labs are offered to Medicare patients for no charge. 

We are not a Medicare provider.Medicare will not reimburse you for services and Medicare requires that you sign a form stating that you will not bill Medicare.

Labs, X-rays, Diagnostic Tests, and Prescriptions

Tests will be ordered as necessary for good medical care. You will be provided with an order request, lab slip or kit, or prescription as appropriate for your care. It is your responsibility to determine insurance coverage for any testing or prescriptions, though in the case of some specialty labs our office manager can let you know what the cost will be. In some cases, it may be more cost effective for you to request tests or prescriptions from your primary care provider, but it is your responsibility to make this determination. In other situations we will need to order labs or prescriptions through sources other than those available through your primary care provider. For specialty labs, payment will need to be made at the time the lab is ordered in the office. For labs ordered outside of the office you will work directly with your insurance and the lab company to arrange payment. The office manager will be able to help you navigate through this process. For Medicare patients who do not have Kaiser, specialty labs are often free of charge.

Missed Appointments

We require 48 business hours notice for any appointment cancellation or rescheduling. If you are unable to give 48 hours notice you will be billed for the amount of the visit.  We appreciate if you can mail in a check or call with a credit card number as soon as possible after missing your appointment. If you cancel a new patient visit without giving 48 hours notice you will be asked to pay before your first appointment if you choose to reschedule.

Emergency and After Hours Service

We do not provide emergency care. This means we are not available during evening and weekend hours or when the office is closed. We do not provide in-patient care during hospitalization. All patients should maintain a relationship with a primary care provider or institution that provides emergency medical services.  If you are receiving a prescription from the office, and have questions about what you are experiencing we are available by email and generally respond within 48 hours. New prescriptions usually require an appointment during business hours.

Patients on Hormone prescriptions

In order to receive hormone treatment you must have the certain lab and physical examinations done before receiving your prescription. Additionally, hormone levels are monitored every 6 months (or sooner if medically necessary). Please check with your insurance if they will cover the cost of these tests since some insurance plans may only cover them once a year. Please check with our front desk for current prices.  In order to refill prescriptions you must be current on lab testing.  In some cases an appointment will be needed to refill prescriptions so please notify the office as soon as possible before you need the refill so that appropriate care can be arranged.  Compounding pharmacies often take several days to prepare and ship a refill and the office is not open every day so be sure to call at least 7 working days before you need a refill to ensure there is no interruption in your prescription.

Physical Exams

Annual physical exams with gynecologic exam are required when you are receiving hormone replacement therapy. In addition to an annual visit with me, you must provide a record of your examination with your gynecologist or primary care doctor, which includes lab results.  If you prefer our office can order the labs but we do not do gynecologic examinations. This is done for your safety and in compliance with standards set by medical boards.

Appointment Time

Often appointments include an osteopathic treatment. However, if you require advising about nutrition, hormones, or other health issues, or if examination or laboratory findings indicate a change in your prescription or healthcare is appropriate, you will need to come in for an appointment or schedule a phone appointment, which does not include a treatment. Also, if you would like an explanation of lab results or tests ordered by myself or other healthcare providers, you should also schedule an appointment for this purpose. An appointment scheduled for these purposes will generally not include an Osteopathic treatment unless a long appointment is specifically requested. In the case of a long appointment or a phone appointment you will be billed at the hourly service rate prorated for the time spent.  Please feel free to call the office for fees or other information.

Prescription Services

Please allow 2-3 business days from the time you request a prescription refill until it will be called in to the pharmacy. In the case of compounded prescriptions, the pharmacy often takes an additional 2-3 days to make up your prescription. Please plan ahead accordingly. New prescriptions generally require an evaluation by the doctor and an appointment should be scheduled. In some cases you may request a phone appointment, which will be billed at the normal hourly rate, prorated by time spent. In some cases, prescriptions will be written to provide you with enough refills until your next scheduled office visit. If you are unable to come to your scheduled visit due to unforeseen circumstances, a one-month refill may be issued (if deemed medically appropriate) to allow you to reschedule the missed appointment. If this re-scheduled visit is missed, we will be unable to issue any further refills until you are seen in the office.

Fragrances

Due to the sensitive nature of some of our patients please do not wear any perfumes, essential oils, after-shave, scented hair or other products in the office. If you have special needs please let us know.

Phone Calls and Emails

Office staff returns phone calls by the end of the next business day. If you need to speak with me directly I will return your call as soon as I am able to. I am hard of hearing, and as a result telephone conversations require special set up and time. Though we do our best, we cannot ensure I will be able to return your call the same day. To decrease your wait time it is recommended that you send an email to Dr.Weiss@OsteopathicPhysician.net and in the subject include "patient question." These emails will go directly to me. If a phone call is appropriate I will still call you but the arrangement for making the call may be simplified.

For information regarding fee and office policies, appointments or other questions you may email the office manager at admin@OsteopathicPhysician.net You may also email Dr.Weiss@OsteopathicPhysician.net for questions about the practice or my work. In the event that your email is a request for medical care I will inform you before responding if your request will require payment or if your request is too complicated to be handled via email and will require an appointment in person or by telephone. Please let me know in your email if you are not able to receive responses of a personal nature via email otherwise I will assume that your email is confidential and will respond accordingly.

Scheduling

If at any time you have a change in address or phone numbers please let us know so we can update our records.

Your first appointment is scheduled for a large block of time and will take usually one but up to 2 hours. Please notify us as soon as possible if you need to reschedule this appointment so that we can accommodate other patients.